Returns & Exchanges
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
Orders placed through a Retailer must be returned/exchanged through the original place of purchase. Online purchases must be returned within 30 days of purchase and must be new, unused, and contain all original packaging and accessories.
If your items qualify for return according to the above, then you will first need to contact us to obtain the specific return details for your order. You will need this information for the return document.
Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or PayPal account within 7 days. Please note, depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
If you wish to exchange a product, you must go online and reorder, and process the original item as a return. So the return process would be that we refund you for the originally ordered product (if the product meets above return standards) and you will have to place a separate order for the product you'd prefer.
Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. If the product is defective or there was an error on our end, please contact our Customer Service Department to obtain a return shipping label.
CANCELING OR CHANGING AN ORDER
Unfortunately due to the automated nature of our fulfillment system, orders cannot be canceled or changed once they have been submitted.
The appropriate tax amount by item will be included with your refund.
DISCOUNTS AND PROMOTIONS
The refund value for each item returned will be reduced to reflect the value of the free gift or discount.
To receive a full refund, you must also return the free gift. If you don’t do this, the refund amount will be reduced to reflect the value of the free gift.
If by returning an item your original purchase is no longer eligible for the quantity discount, the discount received will be subtracted from the purchase price of the item being returned. You will be refunded the difference.
PINWHEEL LURES DISCRETION
Pinwheel Lures reserves the right to deny any return. Additional exclusions may apply.